Posts tagged sales management
Now Is the Time to Make Decisions

The last few weeks have been pretty unique – I know I have never experienced anything like what is happening right now in my entire career. Sure, there were the downturns in 2000, 2008, 2011, but those were nothing like what 2020 is bringing us right now. That said, one thing is certain – just like previous downturns, this will end and we will recover.

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Sales Managers, Approach Pipeline Reviews as Prosecutors in the Courtroom

During sales management training, I often tell sales managers they need to approach sales pipeline reviews with their sales reps like prosecutors in the courtroom. What exactly do I mean? To start, I’m not advocating that you look to “convict” your sales reps. Instead, I’m suggesting sales managers take an evidence-based approach to sales pipeline inspection. Doing so will remove the biases from conversations with sales reps, and make sales pipelines more accurate and data driven.

So, where do you find this evidence?

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Is your prospecting plan to "aggressively" wait for the phone to ring?

Recently, we were meeting with a Chief Executive Officer (CEO) and a Chief Revenue Officer (CRO) to discuss training for their team in the science and art of prospecting. To kick things off, I asked the CRO about the current prospecting process and the plan to hold the sales people accountable. His answer?

“They aggressively sit at their desks waiting for the phone to ring.”

While we found the answer amusing, his response underlined the reality that their sales people had become order takers and not sales professionals.

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Great Customer Service Has a Direct Impact on Sales Results

In a previous blog post we discussed the book The Customer Service Revolution by John R. DiJulius and how companies and individuals have a tendency to approach clients with preconceived notions. We have this negative belief that our customers are always trying to put one over on us. It’s the 2% of customers trying to pull a fast one who prompt us to put up our defenses and drive us to believe every customer wants to screw us. But the reality is that most customers want us to be successful and profitable, in turn passing on fair pricing on our products and services. In this way, everyone benefits. 

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Selling to an Educated Buyer

As salespeople, part of our job is to quickly learn exactly what a prospect’s role is within their organization and to ascertain their true motivations for engaging with us. By doing this, we are in a position of power that enables us to address their needs quickly and efficiently, ideally getting us to a strong sales opportunity.

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